Nestled on Kensington Court, steps from the iron gates of Kensington Palace Gardens, The Milestone Hotel And Residences is one of London's most celebrated five-star addresses — and for families or couples planning an extended stay, it offers something the city's larger hotels simply cannot match: individually designed luxury suites and residences that feel like a private home rather than a hotel room.
Each suite at The Milestone is conceived as a distinct living environment, drawing on rich fabrics, antique furnishings, bespoke joinery and curated artwork. No two spaces are identical. Whether you choose a garden-facing suite overlooking the private courtyard or a residence with a full kitchen and separate sitting room, you will find the kind of considered detail that rewards a longer stay. This is not a hotel you exhaust in two nights.
For families visiting London with children, the location is exceptional. Kensington Palace Gardens — the broad, tree-lined avenue and the royal park it borders — is a five-minute walk for morning strolls or afternoon cycling. During the winter season, family ice skating at the Natural History Museum rink in South Kensington is under fifteen minutes on foot, making it an effortless daily outing rather than a logistical undertaking. The Natural History Museum itself, the Science Museum and the Victoria and Albert Museum form a cultural triangle that keeps children and adults engaged across multiple visits.
Book through Madyen.com to secure your long-stay suite with a £20 deposit, receive instant confirmation and benefit from flexible payment options. Most bookings include free cancellation, and Madyen guests save up to 15% compared to standard rates.
Madyen.com is built for travellers who want certainty without commitment. When you book The Milestone Hotel And Residences through Madyen, you pay only a £20 deposit to confirm your suite — whether you are reserving a one-week residence or a two-week family stay. There is no need to pay the full balance upfront, which is particularly valuable when planning a premium long-stay booking months in advance.
As a five-star property with individually designed suites and full residence-style accommodation, The Milestone Hotel And Residences is priced at the premium end of the London market — a reflection of its exclusivity, its Kensington Palace Gardens location and the extraordinary level of personalised service it delivers. Nightly rates vary by suite category, season and length of stay, with extended bookings typically attracting more favourable per-night pricing.
Booking through Madyen.com allows you to save up to 15% on the rates you would find elsewhere, which across a week-long or fortnight-long family stay represents a very significant total saving. You secure your preferred suite with a £20 deposit at the time of booking, with the balance payable flexibly before arrival. For families planning around the Natural History Museum ice rink season or school holiday windows, early booking is strongly recommended — the most distinctive suites and garden-facing residences are reserved well in advance. Use the Madyen search tool to compare current availability, live pricing and cancellation terms for your specific dates.
Superior Queen Room
214.9 sq ft Free wifi Free self parking Sleeps 2 1 Queen BedMore detailsDeluxe King
258 sq ft Free wifi Free self parking Sleeps 2 1 King BedMore detailsDeluxe Studio
312 sq ft Free wifi Free self parking Sleeps 3 1 King BedMore detailsJunior Suite
387.9 sq ft Free wifi Free self parking Sleeps 3 1 King BedMore detailsMaster Suite
483.9 sq ft Free wifi Free self parking Sleeps 3 1 King BedMore detailsNear Kensington High Street
With a stay at The Milestone Hotel, you'll be centrally located in London, steps from Kensington High Street and Kensington Gardens. This luxury hotel is 0.2 mi (0.3 km) from Kensington Church Street and 0.2 mi (0.3 km) from Thackeray Gallery.
Make yourself at home in one of the 62 individually decorated guestrooms, featuring minibars and DVD players. Your memory foam bed comes with Egyptian cotton sheets. 32-inch LCD televisions with digital programming provide entertainment, while complimentary wired internet access keeps you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and designer toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a fitness center. Additional features at this Georgian hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.
Norwegian, Hindi, German, Russian, Portuguese, Bulgarian, Afrikaans, Greek, Filipino, English, Italian, French, Hungarian, Spanish, Estonian, Czech, Arabic, Chinese (Mandarin), Polish, Romanian, Turkish, Dutch
Top Location: Highly rated by recent guests (9.6)
Want a great night's sleep? This property was highly rated for its very comfy beds.
Free Private Parking Available On Site
Valet parking (surcharge)
There are more repeat guests here than most other properties.
Most popular facilities
Gym
Breakfast available
Laundry
Spa
24/7 front desk
Free wifi
Restaurants
Pool
Parking
Bar
With a 4.8 rating from over 1,100 verified reviews, The Milestone Hotel And Residences consistently ranks among the highest-rated luxury hotels in London, and the feedback from guests who have stayed for extended periods is particularly illuminating. Recurring themes in long-stay reviews include the exceptional attentiveness of the butler and concierge teams, who are described as anticipating needs before guests articulate them — arranging Natural History Museum ice rink tickets, organising private tours of Kensington Palace and sourcing specialist provisions for families with dietary requirements.
Guests frequently comment on how the individually designed suites reward longer stays — noting that the quality of materials, the layering of decorative detail and the sheer comfort of the beds and seating areas mean that returning to the hotel after a day at the museums or the park feels genuinely restorative. Families with children specifically highlight the proximity to Kensington Gardens and the Diana Memorial Playground, and the ease of the walk to South Kensington's museum quarter. Several reviewers note that The Milestone does not feel like a hotel after a few days — it feels like the finest version of a London home.
The Milestone Hotel And Residences occupies a landmark Victorian townhouse on Kensington Court, a quiet residential street in the Royal Borough of Kensington and Chelsea. The hotel faces directly onto Kensington Gardens — the 265-acre royal park that adjoins Hyde Park and contains Kensington Palace, the Serpentine Galleries, the Diana Memorial Playground and the Italian Gardens.
This positioning is the hotel's single greatest geographic asset. Guests staying for a week or more can establish a daily rhythm that includes morning runs or walks through the park, afternoon visits to the palace or playground, and evening returns along the tree-lined avenues as the light fades over the Long Water. It is a quality of life that no hotel further from the park can replicate.
The Natural History Museum is located on Cromwell Road in South Kensington, approximately a twelve-to-fifteen minute walk south through the residential streets of Kensington. The seasonal ice rink outside the museum's iconic facade operates from November through January, and the walk from The Milestone — past the embassies of Kensington and through the quiet garden squares — is a pleasure in itself on a crisp winter morning. The Science Museum and the Victoria and Albert Museum are on the same street, making a single journey worthwhile for multiple attractions.
High Street Kensington Underground Station (District and Circle lines) is the closest Tube stop, approximately a three-minute walk from the hotel on Kensington High Street. From here, central London destinations including Notting Hill Gate, Victoria, Sloane Square and the City are all within a short journey. Gloucester Road Station (District, Circle and Piccadilly lines) is also within comfortable walking distance and adds direct access to Heathrow Airport via the Piccadilly line — a significant convenience for international families arriving with luggage.
For the Natural History Museum ice rink and the South Kensington museum quarter, the most pleasant option is simply to walk — the route takes around twelve to fifteen minutes and passes through some of Kensington's most attractive residential streets. Alternatively, South Kensington Station is one stop on the District or Circle line from High Street Kensington, placing you at the museum tunnel entrance in under ten minutes door-to-door.
The hotel's concierge team can arrange private car transfers for airport arrivals and departures, and the hotel's Kensington location provides easy access to the M4 corridor for guests travelling by road. Black cabs and ride-hailing services are readily available on Kensington High Street at all hours.
The Milestone's position in Kensington places an extraordinary concentration of London's finest family attractions within a short walk or a single Tube stop:
The Milestone Hotel And Residences is a rewarding long-stay destination in every season, but for families combining Kensington Palace Gardens exploration with Natural History Museum ice skating, the winter season from mid-November through January represents the most distinctive and memorable window.
The Natural History Museum ice rink typically opens in mid-November and runs through to mid-January, aligning closely with the school Christmas holiday period. During this time, Kensington Gardens takes on a particular beauty — the bare plane trees along the avenues create dramatic silhouettes, the palace is often illuminated for seasonal events, and the park is quieter than in summer, making morning walks genuinely peaceful. The hotel itself embraces the season with atmospheric decorations and seasonal menus at Cheneston's Restaurant.
For families visiting during school summer holidays (July and August), the trade-off is warmer weather and longer days in the park, with the Serpentine available for swimming and boating, but the ice rink will not be operating. Spring (March to May) brings the famous flowering of the cherry trees and magnolias in Kensington Gardens and is an excellent period for a long stay combining park life with museum visits, typically at lower prices than the peak summer season. Whatever time of year you visit, booking early through Madyen.com ensures access to the best suite selection and the most competitive rates.
If you are searching for individually designed luxury suites near Kensington Palace Gardens that genuinely support a family long stay — combining ice skating at the Natural History Museum, daily park life and access to London's greatest free museums — then The Milestone Hotel And Residences is not merely a good option. It is the defining option in this part of London.
No other hotel combines this level of suite individuality, this proximity to Kensington Gardens and this quality of personalised service in a single address. The residences with kitchen facilities remove the cost and inconvenience of eating out for every meal during a long stay. The butler service means that ice rink tickets, museum bookings and restaurant reservations are handled on your behalf. And the location means that the Natural History Museum, the palace and the park are not destinations that require planning — they are simply part of your daily walk.
A 4.8 rating from over 1,100 guests confirms that The Milestone consistently delivers on its considerable promise. Book through Madyen.com with a £20 deposit, benefit from flexible payment, free cancellation on most rates and savings of up to 15%, and secure the suite that will make your Kensington long stay genuinely exceptional.
Wonderful · 449 reviews
Cleanliness
9.8/10
Location
9.2/10
Recommendation
93.8%
Closest airports
London City Airport (LCY)
18.5 km / 11.5 mi
Heathrow Airport (LHR)
23.2 km / 14.4 mi
Gatwick Airport (LGW)
91 km / 56.5 mi
Luton Airport (LTN)
52.4 km / 32.6 mi
Farnborough (FAB)
59.6 km / 37.1 mi
What's nearby
Kensington High Street
0.1 km / 0.1 mi
Kensington Gardens
0.1 km / 0.1 mi
Kensington Church Street
0.3 km / 0.2 mi
Thackeray Gallery
0.3 km / 0.2 mi
Kensington Palace
0.5 km / 0.3 mi
Imperial College London
0.7 km / 0.4 mi
Albert Memorial
0.7 km / 0.5 mi
Royal Albert Hall
0.8 km / 0.5 mi
Hyde Park
0.9 km / 0.6 mi
Design Museum
1.1 km / 0.7 mi
Science Museum
1.3 km / 0.8 mi
Natural History Museum
1.4 km / 0.9 mi
Portobello Road Market
1.5 km / 1 mi
Victoria and Albert Museum
1.6 km / 1 mi
Olympia Conference and Exhibition Centre
1.8 km / 1.1 mi
Most Popular Amenities
Gym
Breakfast available
Laundry
Spa
24/7 front desk
Free wifi
Restaurants
Pool
Parking
Bar
Housekeeping
Room service
Air conditioning
Top family-friendly amenities
Extra beds/cribs
Parking and transportation
Valet parking (surcharge)
Food and drink
A restaurants
2 bars/lounges
Minibar
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Restaurants on site
Number of bars/lounges - 2
Activities nearby
Valet parking (surcharge)
Things to do
Fitness facilities
Television
Family friendly
Laundry facilities
No cribs (infant beds)
Free cribs/infant beds
Conveniences
Safe-deposit box at front desk
24-hour front desk
Luggage storage
Bulk dispenser for toiletries
In-room safe
Guest services
Concierge services
Laundry facilities
Dry cleaning/laundry service
Tours/ticket assistance
Daily housekeeping
Families love it for
No cribs (infant beds)
Free cribs/infant beds
Business services
Business center
Meeting rooms
24-hour business center
Outdoors
Number of indoor pools - 1
24-hour pool access
Full-service spa
Spa services on site
Free newspapers in lobby
Full-service spa
Sauna
Free newspaper
Laptop-friendly workspace
Languages spoken
Norwegian
Hindi
German
Russian
Portuguese
Bulgarian
Afrikaans
Greek
Filipino
English
Italian
French
Hungarian
Spanish
Estonian
Czech
Arabic
Chinese (Mandarin)
Polish
Romanian
Turkish
Dutch
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Common areas
Elevator
Internet access in public areas - high speed
24-hour pool access
Wheelchair accessible – no
Check-in
From 2:00 PM
Guests are required to show a photo ID and credit card at check-in.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type.Enter your stay dates and check the conditions of your selected option.
General Instructions
Front desk staff will greet guests on arrival at the property.
Age restriction
The minimum age for check-in is 21
Cards accepted at this property
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
We have included all charges provided to us by the property.
Optional extras
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
We should mention
Everything you need to know about this hotel.
92% of our clients have rated us with 5 stars




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